General:
By email or telephone, see our contact page for full details.
We're open 8:00am - 5:00pm, Monday - Friday (excluding bank holidays)
Our head office is based at Suite#4, Plot 48-C, Badar Commercial Phase 5 Ext., D.H.A. Karachi, Pakistan.
Our NTN number is: 5135473
Our STR number is: 3277876158083
We don't have a shop or showroom as such, we do however operate a trade counter service at our warehouse at Plot No. A-24, Sector 6-F Mehran Town, Korangi Industrial Area Karachi.
We can help with that! Get in contact (Contact Us Link) with our team.
Unfortunately not, to keep our prices low we don't have external sales reps available to web customers.
Orders:
Yes, for orders placed by email or telephone we'll send you a payment details document by email.
No, they can differ. You'll find our cheapest prices online. You can order by phone but prices may be higher than those here on our website.
Please contact us(page link) directly (telephone is usually quickest) to request an amendment to your order. Once an order has been processed it cannot be changed
Of course, there's a comments box at the checkout where you can add this.
Yes, we do. However, certain countries may be geo-blocked by our payment processor (VISA/MASTERCARD) in line with it's own security policies or Paksitani Government policy.
Unfortunately not, you'll need to order online or by telephone and pay by credit/debit card.
Unfortunately not, as an online store we don't accept or reply to requests to complete supplier questionnaires.
Products:
If you can't find what you're looking for, or the item you need is out of stock you can contact our team .
Yes, where available you can request this using the comments box at the checkout. However, we're unable to accept retrospective requests for certification.
Most of thee details are online, if not you can always contact us for more details .
Unfortunately we cannot supply CAD files in any format for our products.
In many cases, we can. contact our team with your exact requirements to discuss this further.
Our prices change frequently, sometimes daily. The price you see on the day is the price you'll pay, we're unable to match previous prices.
We accept payment by credit and debit cards issued by Visa, MasterCard or 1Link. You can also make RTGS or other online payment methods can be used.
Yes, we have a minimum order value of ________ incl Taxes
For card payments, there's a limit of PKR _____________.
At this time we don't accept payments via PayPal.
At this time we're unable to accept mobile payments. This includes Apple Pay, Google Pay and Samsung Pay among others.
A Tax invoice will be emailed to you automatically when your order is shipped, or for collection orders, once your order is ready to collect.
Yes, we accept payment by RTGS or other online payment methods for amounts over PKR ___________. Anything below this can be paid for by credit or debit card.
Unfortunately not, all orders must be paid for in advance. If you don't complete payment, your order doesn't complete and never comes through to us!
Delivery:
Check your order history for a tracking number, if no tracking number is shown please contact us directly.
Some carriers will allow this, check the order tracking to see if this option is available. We cannot redirect a shipment on your behalf.
POD's can usually be obtained directly via the couriers delivery tracking page, if not please contact us directly.
Yes, just select "Collection" at the checkout. We'll let you know when your order is ready for collection.
Check your order online to see if it's been shipped and if there's a tracking code, if so that's your best place to start. If there's no tracking number you can contact us
Our carriers don't currently offer same day deliveries.
Yes, we do, on most orders over PKR __________ ex Tax. See our delivery page for more details.
This means our website has determined that your order is ineligible for our international shipping service, or we don't deliver to your country. See our delivery page for more details. Please do not select collection if you require delivery. If you're subsequently unable to collect, your order may be cancelled and subject to restocking charges!
You probably have a product in your cart that's excluded from the offer, or your postcode is excluded, or you are ordering outside from Karachi. If you think there's something has gone wrong please contact us.
Our carriers don't currently offer timed delivery services.
Unfortunately not. Our transit times are estimates only and not guaranteed. However, if you've paid for a pre-noon delivery that arrived after midday please contact us.
Yes, to discuss this further please contact us.
Our delivery costs are weight-based so heavy orders cost more to ship, surcharges also apply when shipping to some areas. Full details can be found on our delivery page .
My Details & Account:
No problem, just request a new password here
You can change this from your account dashboard. If you've forgotten your password you can request a new password
You can update all of your details from your account dashboard.
Unfortunately, we don't offer credit accounts for use on our website at this time.